April 2011: 

Thank you for your business
 

April 2009: 

The help desk has been updated with a new look and new features.
 

November 2007:

The help desk has been updated.

New features have been added. (certain file types can now be attached to support tickets - example: to include screen shots of error messages).

March 2007:

Initial testing of the help desk complete.  The help desk is currently live and operational.

February 2007:

Client support help desk added.